In the event that you require to reset your certificates, please follow these steps:
1. Login to the Client Portal: https://www.tunnelr.com/portal/
2. Account Actions > Reset Your VPN Certificates 3. Click 'Yes, reset my certificates!'
New certificates will be generated automatically and will start downloading as soon as their complete. This process usually only takes a few seconds. Should you encounter problems with the reset, you'll need to contact us to help you resolve it.